PRIVACY POLICY

LizCaraballo.com

info@lizcaraballo.com

Last Updated: May 7, 2026

This Privacy Policy explains how your personal information is collected, used, stored, and protected when you visit this website or engage in coaching services. By using this website, you agree to the terms of this Privacy Policy.

This business is registered in the State of Arizona, United States, and serves clients globally. Because we work with clients internationally, this Privacy Policy is designed to comply with major international privacy frameworks including the General Data Protection Regulation (GDPR) for EU/UK visitors, the California Consumer Privacy Act (CCPA) for California residents, and applicable privacy laws in other jurisdictions.

1. INFORMATION WE COLLECT

We collect personal information in the following ways:

Information you provide directly:

  • Your name and email address when you contact us or sign up for communications

  • Payment and billing information when you purchase coaching services

  • Information shared during coaching sessions, including goals, challenges, and personal details relevant to coaching

  • Messages, emails, and other communications you send to us

Information collected automatically:

  • IP address and browser type when you visit this website

  • Pages visited and time spent on the site (via analytics tools such as Google Analytics)

  • Cookie data (see Section 7 for full details)

We collect only the personal data we actually need to deliver coaching services. If we do not need a piece of information to provide effective coaching, we will not ask for it.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Schedule, confirm, and deliver coaching sessions

  • Process payments and send receipts

  • Communicate with you about your sessions and coaching progress

  • Send administrative updates, scheduling reminders, or policy changes

  • Improve our website and services based on anonymous usage data

  • Comply with legal obligations

We will never use your personal information for purposes beyond those stated above without obtaining your explicit prior consent. In particular, we will not use your information for marketing without your permission, and we will not share session content or personal details for research or promotional purposes.

3. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Union or United Kingdom, we process your personal data under the following lawful bases:

  • Legitimate Interests: We process your contact and session data to deliver coaching services you have requested. This is the most appropriate basis for an ongoing coaching relationship, as it does not create the complications that arise when consent is used as the sole basis for processing session notes.

  • Contractual Necessity: We process billing and scheduling data to fulfill our contractual obligations to you.

  • Legal Obligation: We may process or retain certain data to comply with applicable law.

  • Consent: Where we rely on consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or lease your personal information to any third party. We do not share your personal information with advertisers.

We may share your information only in the following limited circumstances:

  • With payment processors (such as Stripe or PayPal) to securely handle transactions. These processors are bound by their own privacy and security policies.

  • With scheduling or video conferencing tools (such as Zoom, Calendly, or similar) used to deliver sessions. These platforms are bound by their own privacy policies.

  • With legal or regulatory authorities if required by law or court order.

  • In the event of a business transfer, merger, or sale, in which case client data would be transferred only with appropriate confidentiality protections in place.

Any third-party tools or platforms we use are selected with privacy in mind. We encourage you to review the privacy policies of any third-party platforms used in connection with your coaching services.

5. INTERNATIONAL DATA TRANSFERS

Our business is based in Arizona, USA. If you are visiting this website or engaging in coaching from outside the United States, please be aware that your personal data may be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

For EU and UK clients, we ensure that any transfer of personal data outside the European Economic Area is conducted in compliance with GDPR requirements, including reliance on appropriate safeguards such as Standard Contractual Clauses where required.

Regardless of where your data is processed, we will always handle it in accordance with this Privacy Policy and applicable law.

6. DATA RETENTION

We retain your personal data only for as long as is necessary for the purposes outlined in this Privacy Policy, or as required by applicable law.

  • Coaching session notes and related records: retained for a period of 7 years following the conclusion of the coaching relationship, then securely deleted.

  • Billing and payment records: retained as required by tax and financial regulations (typically 7 years).

  • Email and communication records: retained for a reasonable period for business continuity purposes, then deleted.

When data is no longer needed, it is securely deleted or anonymized. You may request deletion of your data at any time (subject to legal retention obligations) by contacting us using the details in Section 10.

7. COOKIES

This website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use the site.

Types of cookies we use:

  • Essential cookies: Required for the basic functioning of the website. These cannot be disabled.

  • Analytics cookies: Used to understand how visitors interact with the site (e.g., Google Analytics). These are anonymized and do not identify individual users.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of this website. If you are visiting from the EU or UK, a cookie consent banner will appear on your first visit, allowing you to manage your preferences before any non-essential cookies are set.

8. DATA SECURITY

We take the security of your personal information seriously and maintain reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, or misuse.

Security measures include encrypted communications (SSL/TLS), secure password protection, and limiting access to personal data to those who need it to deliver coaching services.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. By using this website and our services, you acknowledge and accept this risk.

9. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal data. These include:

  • Right of Access: You may request a copy of all personal data we hold about you. We will provide this free of charge within one month of your request.

  • Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.

  • Right to Erasure: You may request that we delete your personal data, subject to legal retention obligations.

  • Right to Restriction: You may request that we limit how we use your data in certain circumstances.

  • Right to Data Portability: Where applicable, you may request a copy of your data in a portable format.

  • Right to Object: You may object to certain types of processing, including direct marketing.

  • Right to Withdraw Consent: Where we rely on consent for processing, you may withdraw that consent at any time.

EU and UK residents also have the right to lodge a complaint with their local data protection authority if they believe their rights have been violated.

To exercise any of these rights, please contact us using the details in Section 10. We will respond promptly and in accordance with applicable law.

10. CONTACT US

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, please contact us at:

Business Address: Arizona, United States

Email: [Your Business Email Address]

We will make every effort to respond to your inquiry within 30 days.

11. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of this website or coaching services following any update to this Policy constitutes your acceptance of the revised terms.

A note for our international clients:

Because this coaching practice serves clients around the world, we have made every effort to align this Privacy Policy with the major international privacy frameworks. However, privacy laws vary significantly by jurisdiction. If you have questions about how your local laws apply to our handling of your data, we encourage you to seek independent legal advice in your country of residence.